Jump To content Jump To Menu
In the mountainous surrounds of Hong Kong, road tunnels provide vital commuter links. Each day, more than 90,000 vehicles can pass through the Serco-operated Lion Rock Tunnel
In such a busy system, the safe, smooth-running of the tunnel is down to co-operation and trust

Serco

We improve services by managing people, processes, technology and assets more effectively.

Five Foundation Stones

The Five Foundation Stones define the way we will run and grow Serco. They set out the services we wish to provide, our behaviours and the way we manage. They ensure we are all working from a commonly understood base that can be consistently applied across our organisation.

1. Our Governing Principles: the behaviours we expect to see

  • We foster an entrepreneurial culture
  • we enable our people to excel
  • we deliver our promises
  • we build trust and respect     

2. Our Business Model: the way we wish to build the business

  • Long term relationships in which there is an opportunity for continuous improvement, organic growth and value creation     

3. Our Business Offering: the services we wish to provide

  • Assured delivery of services, innovation and organisational change to help our clients in achieving their ambitions.     

4. Our Organisational Model: how Group, Divisions and Business Services interact

  • Group focuses on the external stakeholder relationships, setting the strategic direction for the Group and maintaining the appropriate controls on the underlying business
  • Divisions focus on delivering the value and growth
  • Business Services focus on helping the divisions achieve the right returns at the most cost effective rate.     

5. Our Operating Principles: the principles by which we will manage the company

  • We have a simple efficient organisation
  • We operate an effective governance framework
  • We encourage strong and capable leaders     

Last Updated: 17 April 2009