Culture and Values
Our products and processes differentiate us from our competitors. But this goes deeper. The fundamental difference at Serco comes from the unique culture and values that underpin the way we run the company and the way we behave.
We value working with our customers in a collaborative, flexible and imaginative way. We understand the principles and passions that motivate public sector managers and we share their ethos and standards of conduct. We encourage social responsibility and try to treat people in the way we would wish to be treated. Our most powerful tool in improving performance is to instil a more stimulating culture where people feel they can personally make a difference. We have honed this tool into four Governing Principles that shape our individual behaviours and hence the way the company behaves.
The governing principles form one of the five Foundation Stones of the Company. Along with our business model, business offering, organisational model, and operating principles they define the way we run and grow Serco. They set out the services we wish to provide, our behaviours and the way we manage. They ensure we are all working from a commonly understood base that can be constantly applied across our organisation.
In this section you can learn more about the values that sustain our culture, our ethics and business principles, and the corporate governance processes that ensure we deliver our principles in practice.