Dubai Air Navigation Services
Developing long-term relationships with our customers by delivering excellent service is at the heart of what we do. We have supported Dubai Air Navigation Services since 1967. Alongside their staff, we provide air traffic control, electronic engineering and meteorology services. The primary purpose of the contract is to provide Dubai Airports Company with all the specialist aviation services it needs to help maximise the capacity and throughput of aircraft and passengers at Dubai.
Our team has grown from 35 to 160 since the early 1990s. We have improved and expanded our service through innovation, helping to enhance safety with an aviation management system that Serco developed and, with our customer, introducing sophisticated air traffic control simulators to improve training. A two year project to maximise capacity of the twin parallel runways has resulted in an increase of aircraft movement capacity of 30% and a decrease in departure delays as a result of implemented improvements.
In 2010 Dubai will open the first stage of what is planned to be the largest airport in the world. Serco air traffic services staff have been at the heart of the planning process and been commended for being the most advanced in their preparations for the opening.