Our Business Principles
We are judged by how we act. Just as individuals are expected to behave in accordance with our culture and values, we'll ensure that the company is managed with honesty and integrity. Our principles form the basis for our operating structure, policies and core processes, and the standards expected of every Serco employee.
We can apply our management processes to almost any activity where there is a climate of change, or an appetite for change, no matter what the output is in business or technical terms. It's a collective responsibility to understand them, use them and help with their development to meet ever more demanding challenges. Playing our part in helping others, and sharing our knowledge with colleagues enables us to maintain state of the art processes that meet customer requirements and expectations.
We believe in a world of fairness, equality and opportunity, in which individual rights and expectations must be balanced against those of the people we work for, our families and friends, the communities we serve and society at large. We maintain a safe working environment that provides appropriate remuneration and benefits, training, personal development and compliance with employment laws and regulations of the countries within which we operate. We recognise the United Nations Universal Declaration of Human Rights and implement appropriate policies and processes to meet the requirements of the declaration. We are also committed to the creation of diverse teams, placing diversity at the heart of business performance. Our businesses also have a responsibility to involve their employees in the planning and direction of work - we will only succeed with the commitment of all our employees.
Serco aims to be a socially responsible organisation, recognising the potential impact, both good and bad, that we might have on the environment and the many communities within which we work. Every contract will conduct its business as responsible corporate members of society. We believe that if we are responsible to all stakeholder interests, this creates business success - as a result of improved customer satisfaction, greater commitment on the part of our employees, and an enhanced reputation in the community at large.
We have implemented a formal 'whistleblowing' policy and procedure across the Group that is monitored by the Serco Group plc Board Audit Committee.
We know that to ensure the continued growth and success of the Serco Group all parts of the organisation must maintain the trust and confidence of our customers, staff, shareholders and other people with whom they do business.
For more details, view Serco's Ethics and Business Conduct Policy Standard in PDF format (Please note: this link will open in a new browser window).