In the mountainous surrounds of Hong Kong, road tunnels provide vital commuter links. Each day, more than 90,000 vehicles can pass through the Serco-operated Lion Rock Tunnel

In such a busy system, the safe, smooth-running of the tunnel is down to co-operation and trust

Serco

We improve services by managing people, processes, technology and assets more effectively.

More on Serco Management System

Read the Serco Management System [PDF, 89kb] (Please note: link opens in new window).

Management System Policy

Our Serco Management System Policy [PDF, 103kb] is designed to protect the interests of all our stakeholders. (Please note: this link opens in new window).

Devolved But Controlled

Our business model is far from conventional: Serco has more than 600 contracts, each managed like a business in its own right.