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Continual Improvement

Integral to our governing principles is an expectation that we will foster an entrepreneurial culture.  This means that we are passionate about building innovative and successful businesses. We succeed by encouraging and generating new ideas and creative thinking. At the heart of this is a need for continual improvement.

Competitive pressure creates a continual challenge to generate fresh ideas to win and retain contracts. The challenge is to create an environment and culture that recognise the need for continual improvement and innovation in the way we develop our service throughout the lifecycle of every contract.

For more details, view Serco's approach to continual improvement [PDF 68Kb] (Please note this link will open in a new browser window)