• At A Glance
• Public Services Markets
• Vision and Strategy
• Culture and Values
• People
  • Learning and Development
  • Diversity
  • Leadership
  • Reward and Benefits
• Serco Management System
• Social Responsibility
• Corporate Responsibility Reports
• Business Relationships
• Bringing service to life

Leadership

Having great people is the single biggest factor in the growth and success of our business.

To be the greatest service company in the world, we have set ourselves ambitious and challenging targets. Our Chief Executive Chris Hyman says that we need three things to move from a good company to a great one. The first and most important is great leadership, together with great performance and great innovation.

2007 saw the launch of leadership³ - our strategy to deliver our vision by enabling our leadership to excel. Initially focused on our senior leadership, the strategy now benefits the entire Serco leadership population.

Through leadership³, we are establishing a pipeline of talent, identifying and developing the right type of leaders, the right amount of leaders and the right leadership performance. We capture and retain all the good practices, skills and attributes we have today - a strong base to build on. We drive and manage our growth and adapt to the significant challenges and opportunities that face us in the future.

To support this, we design and implement the appropriate processes, tools and practices. We support our leadership to develop the attributes that drive growth. We have developed a performance review programme incorporating our leadership³ model and in line with our governing principles. We provide programmes of business-focused learning events, master classes, coaching, and self-education.

Serco leaders are driven by the desire to make a difference to their customers, employees and the communities they serve. The potential to be a great leader is within all of us. At Serco you can be a great leader and inspire others to follow in your footsteps.