In a business like ours, with its relatively flat management structure and high degree of autonomy, it is essential that we help our managers acquire real leadership ability – and inspire it in others.   

Our high profile initiative in this area is the programme developed in association with the Institute of Directors (IoD). Serco is the first UK listed company to develop a unique personal and professional development programme, which combines the best available external expertise with our own experience and capability. It offers excellence and rigour aligned with our own unique corporate structure, culture and management system.     

At the same time, we continue to revise our core skills programme, with refreshed initiatives on the Open Programme.  All our workshops are focused on the Serco agenda; they are tailored to reflect our governing principles, our culture, our management practices and our processes.