Bringing service to life in local government
Technology helps councils increase their efficiency and improve service to citizens.
Serco has delivered information and communication technology (ICT) services to the London Borough of Enfield since 1999. In 2010, we signed a new contract with Enfield to provide ICT services for up to nine years. Under this contract, we provide IT support, operate the council's IT network, data centre and helpdesk, and deliver programme management for projects.
The contract guarantees 20% cost savings for Enfield. We will realise these efficiencies by introducing new services, such as helping council employees increase their effectiveness through flexible and mobile working.
We will also help the council transform the way it interacts with the local community, increasing access to services and improving the council's ability to offer a more focused and personalised approach.
As part of this, Enfield - like all local authorities - wants more citizens to access its services online. This reduces costs and makes services available quickly and easily to users, at a time that suits them. Enabling safe and secure access is vital. That is why Enfield has adopted a pioneering new service we have created in partnership with Microsoft and identity management specialists GB Group.
Users will only have to register their details the first time they use the system. Once their identity has been verified, they are issued with a unique electronic identity 'token' for all their online transactions with the council.
"We are incredibly pleased with the potential benefit this service provides to our citizens, in terms of secure access and safe transactions," says Councillor Andrew Stafford, Cabinet Member for Finance at Enfield. "It marks a step change in our approach to using technology to improve the customer experience and to save money, which we can use to protect frontline services."