Serco provide support for the complete IT infrastructure, including spacecraft operations IT support through a separate contract, to the European Space Agency (ESA). The Service Level Agreement driven contract was awarded to Serco in 1998, whilst Serco managed the original task based contract for ESA from 1980 to 1998.

Serco Europe

Private Sector

Serco has 12 years experience cooperating with the private sector outside of the UK, identifying areas of commonality and delivering economies of scale in a flexible manner. The list of client organisations includes: Oracle, Coca Cola, Mobistar, Yves Roche, 9 Telecom and Getronics.

We provide a diverse range of non-core services from the management of subcontractors and discrete projects, central facilities management helpdesks, call centres, IT support, fleet management, and switchboard, reception, photocopying and mail room services. Our flexible approach to the application of our management services has assisted us in expanding our activities to support further clients in many diverse fields of activity.

Oracle, France

Initially, the contract included full-scale facilities management, i.e. internal services as car park mgmt, IT helpdesk, operations helpdesk, cleaning, mail, purchasing, warehouse operations, reception desk, switchboard, security.The scope of activities has been modified since, with in addition dedicated Serco staff working in Accounting, Marketing and Infografics and Internal Services. Serco provides a full range of Facility Management Services to Oracle France through a single, flexible contract structure.

Support Services to Coca Cola

Serco supports Coca Cola’s European Headquarters through the provision of non-core support services, including the proactive management of subcontractors.

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Last Updated: 03 November 2008