Our People
Our record of high staff retention comes from Serco's commitment to the long term goals of our people within the spirit and freedom of the contracts we support. We achieve this by three key methods:
We continually evolve our recruitment and career development Especially in the space business, our staff need to be trained to meet the challenges of the latest technologies, equipment and management processes.
In order to achieve this we regularly review our own strategies and processes related to identifying, retaining and supporting our staff in their careers.
We make an investment with a long term focus Serco believes and invests in supporting staff with career and learning development opportunities and allowing room for personal growth.
By promoting from within and rewarding talent, we retain skills and expertise and continue to develop the knowledge we require to support our client's business and processes.
We have a strong culture based on clear values We ensure we work with customers who enable us to treat our people with dignity. In return it is the myriad of 'acts of leadership' which make us so treasured by our customers - this means that everyone has to be a leader some of the time, even if they are not in a formal leadership role.
To this end, we commit to helping staff to develop their personal, communication and influencing skills so that they can achieve their highest goals.
How we work together
Committed employees and stable industrial relations are crucial to the consistent delivery of high quality services. They are a major factor in maintaining the confidence of customers and end-users, giving us a significant advantage in winning and renewing contracts.