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Serco provide support for the complete IT infrastructure, including spacecraft operations IT support through a separate contract, to the European Space Agency (ESA). The Service Level Agreement driven contract was awarded to Serco in 1998, whilst Serco managed the original task based contract for ESA from 1980 to 1998.
Serco provide support for the complete IT infrastructure, including spacecraft operations IT support through a separate contract, to the European Space Agency (ESA). The Service Level Agreement driven contract was awarded to Serco in 1998, whilst Serco managed the original task based contract for ESA from 1980 to 1998.

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FAQs

Across Belgium, France, Luxembourg, Switzerland and The Netherlands the approaches to outsourcing, or contracting out, vary. This is to be expected due to the differences in culture and politics.

As a services company with no manufacturing interests, Serco appreciates that we have a duty of care to make potential and current clients aware of the full range of possibilities. The decisions surrounding which method of receiving an activity or service may be different for each organisation.

Top 10 Outsourcing FAQs

Outsourcing is becoming increasingly used across Europe. Here we identify the Top 10 Frequently Asked Questions (FAQs) which arise in customer presentations that address common concerns or enquiries with respect to outsourcing.

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Last Updated: 03 November 2008