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Serco provide support for the complete IT infrastructure, including spacecraft operations IT support through a separate contract, to the European Space Agency (ESA). The Service Level Agreement driven contract was awarded to Serco in 1998, whilst Serco managed the original task based contract for ESA from 1980 to 1998.
Serco provide support for the complete IT infrastructure, including spacecraft operations IT support through a separate contract, to the European Space Agency (ESA). The Service Level Agreement driven contract was awarded to Serco in 1998, whilst Serco managed the original task based contract for ESA from 1980 to 1998.

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Outsourcing Models

In the event that a client wishes to outsource there are a number of different contracting models available. The model chosen is dependent upon the end objectives and how far the organisation wishes to outsource.

The following outsourcing models and examples provide an idea of the flexibility of the approach, they include:

Last Updated: 03 November 2008