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Serco provide support for the complete IT infrastructure, including spacecraft operations IT support through a separate contract, to the European Space Agency (ESA). The Service Level Agreement driven contract was awarded to Serco in 1998, whilst Serco managed the original task based contract for ESA from 1980 to 1998.
Serco provide support for the complete IT infrastructure, including spacecraft operations IT support through a separate contract, to the European Space Agency (ESA). The Service Level Agreement driven contract was awarded to Serco in 1998, whilst Serco managed the original task based contract for ESA from 1980 to 1998.

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Service Contracts

Service contracts require more consideration from the client side, as inherent in the function of a service contract is the transfer of responsibility from the client to the contractor. The client must decide the extent of this transfer of responsibility and what changes are necessary on the client’s side to allow the smooth delivery of the service contract.

Elements that need to be considered include clear lines of communication, responsibilities, tools and facilities to be transferred or utilised, and Service Level Agreements (SLA) and Key Performance Indicators (KPI).

Neuf Telecom Support Services

Serco provides the customer complaints call centre for Neuf Telecom in France.

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European Parliament

In September 2002 Serco Belgium were awarded a contract by the European Parliament for the provision of first and second level support of IT systems for the Members of the European Parliament and their cabinets in both Brussels and Strasbourg.Serco provides IT support services to the Members of the European Parliament in Brussels and Strasbourg.

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Last Updated: 03 November 2008