Experience Researcher
ExperienceLab (formerly Serco Usability Services) is the UK's most established, most respected and most experienced global experience design research agency.
We operate both in the UK and internationally, helping clients produce simple and satisfying products, technologies, services and environments. We work across the full range of interactive technologies from the web, to TV, mobile, games platforms and consumer electronics, right through to service delivery and customer communications.
Our extensive client list includes many high street names, such as Orange, Samsung, Sky, Sony, T-Mobile, Virgin Media and Vodafone as well as government agencies and departments. For further details see www.serco.com/experiencelabor visit our blog www.experiencelab.info.
Due to our continued success we have an opening for an Experience Researcher in our London office. We are looking for someone with creative design skills and visual flair to assist in the creation of novel concepts, wireframes, mockups and visually communicate research insights. We are also big fans of video and use it as a tool to communicate research findings. The person who will join our talented team will also have a strong desire to get involved in user research studies. As such this is the ideal role for a creative individual looking perhaps to move from a design role to an experience design research agency.
The successful applicant will have:
- Proven design skills and a good working knowledge of relevant design oriented software
- Experience of or an aptitude for experience research activities (including ethnographic research, users needs gathering, concept development and usability testing)
- Excellent communication skills (written, oral and particularly visual)
- A keen interest in new innovations and technology
- Proven understanding and experience of business sectors
- At least a Masters level education in a relevant field (or equivalent experience)
- Effective teamwork skills and eligibility to work in the UK
- An outgoing and confident personality
- Excellent computer and document creation skills
In return, we offer a varied and interesting mix of projects, a smart and friendly team of like minds, a creative environment, competitive terms and conditions, and the security of being part of a large international company.
Applicants should send a CV, portfolio examples and a recent sample of written work to gemma.wisdom@serco.com. The closing date for receipt of applications is 17 March 2010.
STRICTLY NO AGENCIES