Experience design, usability and user experience | ExperienceLab

Define and evaluate compelling design concepts and service delivery solutions:

Concept Prototyping

- Shape and improve design concepts
- Techniques: collaborative design sessions, paper prototyping

Information architecture 

- Define information categories for an interactive product
- Techniques: card sorting, expert reviews, usability testing

Expert reviews

- Assess and audit products and services
- Techniques: expert reviews, accessibility audits

Usability testing

- Test with customers to improve the product experience 
- Techniques: lab and field studies, globalisation studies

Case study: Defining digital TV services for Telewest

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