Testimonials

"As always the team working on the project work in a professional way to deliver accurate results from the candidate. Helping us to deliver a better experience online."

Online Content Manager, t-mobile.co.uk

"Incredibly perfect! Honestly the best usability support I ever had."

Usability Manager, France Telecom R&D

"We have used ExperienceLab on a number of projects and have always found the staff, facilities and deliverables second to none. Gaining objective consumer feedback is vital to any industry and ExperienceLab have the resources and methods to achieve this. They are proactive and show genuine passion and commitment to their work, and to ours!"

Senior Information Architect, Sony Computer Entertainment Europe

"ExperienceLab was an immense help to BBC News in making sense of the consumer feedback. The usability studies that they carried out for us produced several key messages. These were unexpected, compelling and immensely useful. ExperienceLab made a huge impact on our thinking and our decision-making processes.

Project Director, BBC News Online

"The experience was excellent! The recruiter found exactly what I asked for in terms of the screener. There were no cancellations, and the participants were friendly and informative. Gemma from ExperienceLab was very helpful and responsive. I'd recommend them!"

Senior User Researcher, Microsoft

"As a retailer concerned about the shopping behaviour of a wide range of consumers, we felt that it was important to involve our customers in the redesign of the Comet web site. ExperienceLab evaluated our site design with customers and through their recommendations we have been able to significantly improve the shopping experience for our online customers."

Head of Marketing, comet.co.uk

"Having used many usability companies with varying degrees of success, I found the work conducted by ExperienceLab to be of a higher standard than others in the usability industry. The team demonstrated the full extent of their experience and approached each day of work with enthusiasm and vigour. I believe the final Telewest Broadband product to be significantly improved due to the involvement of Owen and his team.

Commercial Manager, DTV Services