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The Serco Institute was established in 1994 to undertake practical research into public service contracting and the design and management of public service markets
The Serco Institute's researched is published in the form of reports, case studies, discussion papers, articles and speeches

Serco Institute

offering thought leadership in the development of sustainable public service markets

Meet the Team

Stephen DuckworthDr Stephen Duckworth, OBE, Director

Stephen was appointed as Director of the Institute in June 2011, following leading roles in research, operations and strategy. He joined Serco in 2009, as Regional Director of a West Midlands Welfare to Work contract, subsequently taking on the role of Strategic Development Director. Stephen initially qualified in medicine before undertaking a PhD focusing on Disability and Employment. Prior to joining Serco Stephen founded and managed his own research and consultancy business for twenty years. He has been a non-executive director of the Olympic Delivery Authority, Member of the Disability Equality Delivery Board and Director of the Employers' Forum on Disability. Previously, he sat on the Department of Health's National Quality Board and was a Council Member of the University of Southampton.

JeanetteJeanette Thompson, Office Manager/PA to Stephen Duckworth

Jeanette joined the Institute in September 2005, moving from Headmasters Partnership Limited where she had been Senior Administrator to the Education Team. She has had major corporate and plc board level experience and now supports the general running of the Institute as office manager. Jeanette provides research assistance and communications support, contributing to the building and maintenance of the Serco Institute Resource Centre, and co-ordinating Institute activity within the wider Serco Group.

AlexisAlexis Sotiropoulos, Policy Analyst

Alexis joined the Institute in August 2006 having worked for the National Offender Management Service and, prior to that, the Department of Trade and Industry.  He has a law degree from the University of Cambridge and an MA in legal and political theory from University College London, where he studied at the School of Public Policy.  Alexis is currently researching a wide range of material for the Institute's research programme and the Serco Institute Resource Centre.

PeterPeter May, Policy Analyst

Peter has an undergraduate degree in economics from the University of St Andrews and an MSc in public policy from the London School of Economics. He has worked on a wide range of Institute projects, most recently the Better Outcomes reports with the 2020 Public Services Trust.

The CBI

The Confederation of British Industry has been the most powerful lobbying organisation for UK business since 1965. It represents companies of all sizes, from all sectors of UK business. Membership of the CBI is corporate: its direct corporate members employ over 4m people and trade association members ...

The CBI's Public Services Strategy Board

This is the CBI's lead strategic, policy forming and campaigning body on improving the quality and productivity of public services. It aims to "work with the UK Government and other stakeholders to create a climate where partnership working can deliver results for the taxpaying public".

CBI Public Service Homepage...

New Local Government Network

The NLGN is an independent UK think tank that "seeks to transform public services, revitalise local political leadership and empower local communities". It encourages both central and local government to deliver quality public services, while engaging local communities through making policy debates ...

Last Updated: 27 June 2011