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Serco Institute
Resource Centre

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Road Maintenance

Over a period of several decades, there has been considerable experimentation with innovative road maintenance contracts, on the part of central government highways authorities as well as municipalities.

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The Word on the Streetscene: Transforming local neighbourhoods (Web Page)
Giorgia Iacopini, 2009
New Local Government Network (NLGN)
'Streetscene' is a term coined to cover a range of core services which affect the daily street environment. These include planning, design, street furniture, streetlighting, parking, traffic management, street cleaning, litter, and green and open spaces.This report argues for a radical rethink of frontline streetscene services. The research, published in assocation with Serco, argues that by adopting street-by-street analysis councils can raise performance. This is a link to the payment page only.
ISBN: 978 1 903 447 82 6
UK


Developing the Local Government Services Market: Working Paper on Neighbourhood and Streetscene Services (PDF)
Department for Communities and Local Government and Pricewaterhouse Coopers LLP, 2007
The Stationery Office
A report on street cleaning, grounds maintenance and roads maintenance services where there is an opportunity to provide a more coherent approach and develop fence-to-fence solutions directed at liveability outcomes, through a sensible balance between economies of scale in contracting and locally tailored services, and encouraging a more diverse supply base.

UK


A New Approach to Highway Maintenance and Management (PDF)
Birmingham City Council, Deloitte, Mott Macdonald, 4ps, 2003

Information Pack for the then largest UK local authority PFI project and largest privately financed roads project which included refurbishment and operation of roads, footways, street lighting, bridges, traffic signals and street furniture.

UK


Is Private Delivery of Public Services Really Cheaper: Evidence from Public Road Maintenance in Denmark
Blom-Hansen, Jens, 2003
Public Choice, 115, pp.419-438
A study comparing public and private costs from 273 Danish Municipalities between 1988 and 1999.  It is estimated that private delivery reduces average expenditure by 2%. 

Denmark


Contracting for Road and Highway Maintenance (PDF)
Segal, Geoffrey F.; Moore, Adrian T. and McCarthy, Samuel , 2003
How-to-Guide No.21, Reason Foundation
A report on the lessons learned and best practice achieved by city, county and state governments in outsourcing road maintenance so as to reduce costs and improve quality. 

USA


The Private Finance Initiative: The First Four Design, Build, Finance and Operate Roads Contracts (Web Page)
National Audit Office (NAO), 1998
HC 476, Session 1997-98
This report examines the four PFI contracts for Design, Build, Finance and Operate roads let by the Highways Agency, an Executive Agency of the Department of Transport.  It outlines the gains made from the contracts and also suggests improvements. 
ISBN: 0102847983
UK


Road Maintenance by Contract: What Are the Risks and Benefits?
Austroads Inc. & ARRB Transport Research Ltd, 1998
Proceedings of the Austroads Workshops held throughout Australia and New Zealand
A summary of the findings of workshops conducted to report on the various approaches to Maintenance By Contract and their advantages and disadvantages.

Australia / New Zealand


Indianapolis: Activity-Based Costing for City Services (A&B)
Kaplan, Robert S., 1996
Harvard Business School
A case study on the pot-hole repair contract in Indianapolis during the reforms of Mayor Stephen Goldsmith.  Despite initial resistance to competition the in-house team won the contract.  
9-196-115, 9-196-117
US


Revolutionising Road Maintenance: A Case Study
Dixon, Rebecca & Jensen, Paul, 1995
The Contracting Casebook, Domberger, Simon & Hall, Christine (eds), Canberra: Australian Government Publishing Service, pp.155-167
A case study on a pilot project which allowed comparison of public and private delivery of road maintenance on arterial roads around Sydney.

Australia


A Case Study in Competitive Tendering and its Implementation: Australia
Rimmer, S., 1991
Privatisation and Public Enterprise: The Asia-Pacific Experience, G. Gouri (ed), Asian and Pacific Development Centre and the Institute of Public Enterprise, Hyderabad, Chapter 22
An overview of the outcomes and lessons learned from the competitive tendering of road sealing, mechanical street sweeping and municipal tipping facilities in Glenorchy, a small Tasmanian city.

Australia


Last Updated: 18 March 2010