Driver Licensing
Serco manages the entire driver licensing service on behalf of the province of Ontario, including the conduct of written and practical tests. However, other North American jurisdictions have certified private providers to deliver these services, allowing competition in the various channels through which these regulatory services are delivered.
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Case Studies of the 2004 Award Winners for Innovation and Excellence in PPP The Canadian Council for Public-Private Partnerships, 2005 Case studies include: DriveTest - The Ontario Ministry of Transportation Driver Examination Services, run by Serco; Sierra Yoyo Desan Resource Road, British Columbia, and the SHOAL Centre, Sidney, British Columbia. Canada
New Queensland Driver Licence Project: Market Sounding Brief (PDF) Queensland Transport, 2004 Published as part of a public consultation on proposed changes to driver licensing in Queensland, Australia. Explores proposals to undertake the project as a PPP. Australia
New Queensland Driver Licence Proposal: Consultation Paper (PDF) Queensland Transport, 2004 Published as part of a public consultation on proposed changes to driver licensing in Queensland, Australia. Presents details of proposed features of the new licences and licensing system. Australia
Justification Review: Driver License-Related Activities performed by the Licenses, Titles, and Regulation Program (PDF) Department of Highway Safety and Motor Vehicles, Florida, 2001 Office of Program Policy Analysis and Government Accountability (OPPAGA), an office of the Florida Legislature. Report No. 01-02 Considers options for expanding the contracting of driver licence-related activitites in the State, referring to other States' experiences in contracting for the delivery of services such as drivers licence insurance. In particular looks at the cases of Arizona and Ohio. USA
A Comparative Cost Analysis of State Government Outsourcing: An Iowa Case Study of Drivers License Issuance in Rural Counies (PDF) Edelman, Mark A.; Reynolds, David and Holler, Carissa M , 1997 Working paper looking at the outsourcing of drivers licensing agency services, using a case study from Iowa. Case study used to show the potential service and cost savings benefits of outsourcing public agency services - the Iowa example is set in the context of national outsourcing trends. USA