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Australia led the world in franchising the management of its Job Network in the 1990s to private providers. The Australian experience has been closely studied, and is now being followed in a number of jurisdictions around the world, including the UK, France and British Columbia.
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| Administration of Job Network Outcome Payments (PDF) |
| Australian National Audit Office (ANAO), 2009 |
| ANAO/Department of Education, Employment and Workplace Relations |
This report assesses the Job Network Program, under which the government does not provide employment services directly to job seekers but instead purchases provision from a national network of government and non-government organisations. |
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| Australia |
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| Realising Potential: A Vision for Personalised Conditionality and Support (PDF) |
| Gregg, Professor Paul, 2008 |
| Department for Work and Pensions (DWP) |
This independent research paper for the DWP presents a new model for unemployment welfare: a single personalised conditionality regime where virtually everyone claiming benefits and not in work should be required to fulfil a new set of obligations. It also includes recommendations for government to assist these recipients. |
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| UK |
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| No-One Written Off: Reforming Welfare to Reward Responsibility (PDF) |
| Department of Work and Pensions, 2008 |
| The Stationery Office |
| A public consultation paper which proposes greater use of private, public and voluntary suppliers to help the long-term unemployed back to work on a payment by results basis as well as greater choice for social care recipients over providers and budgets. |
| ISBN 978-0-10-173632-9 |
| UK |
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| International Insights: Best Practice in Employment Programmes (PDF) |
| Jordan, Hannah, 2008 |
| Ingeus Centre for Policy and Research |
| Comparing three contracts in the UK, France and Germany, this paper provides insight into the elements of contract design crucial to achieving successful outcomes in employment programmes. It is intended to inform the debate on the provision of active labour market services and to contribute to the body of knowledge on policy transfer across countries. |
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| UK |
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| DWP Commissioning Strategy (PDF) |
| Department of Work and Pensions, 2008 |
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| This document sets out the Department of Work and Pensions strategy for improving the results obtained from commissioning of employment programmes. The new approach calls for a rationalisation and simplification of existing welfare to work contracts through the creation of longer contractual packages, subject to performance achievements. The strategy expects to increase the number of people going into sustained work, as well as to enhance the value for money of such programmes.
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| UK |
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| In Work, Better Off: Next Steps to Full Employment (PDF) |
| Department of Work and Pensions, 2007 |
| The Stationery Office |
| A green paper setting out the steps that the UK Government will take to achieve full employment through the use of Local Employment Partnerships and by engaging fully with private and voluntary sectors in its delivery. |
| Cm 7130 |
| UK |
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| Buying Quality Performance: Procuring Effective Employment Services (PDF) |
| Mansour, Jane and Johnson, Richard, 2006 |
| Work Directions UK |
| A paper identifying features of good procurement practice in welfare-to-work services with the objective being sustainable employment regardless of whether provision should be contracted out or not. It also presents a new funding model, the funding accelerator, which combines incentives for engaement with a strong outcome focus. |
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| UK |
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| Skills and Sustainable Welfare-to-Work (PDF) |
| Mansour, Jane, 2005 |
| Work Directions UK |
| A paper arguing that welfare-to-work interventions need to extend beyond the pre-employment phase to retention and progression so as to become truly sustainable. Part of this involves improving the procurement of employment programmes. |
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| UK |
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| Does Arizona Works Work? Welfare Reform in Arizona (PDF) |
| Phillips, Karla and Franciosi, Robert, 2001 |
| Goldwater Institute |
| A report on a pilot welfare reform programme in Arizona which was contracted out with performance based incentives to encourage the placement of individuals in paid employment and reduce overall caseloads. This programme was also compared to the in-house state welfare programme. |
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| USA |
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| Management of Job Network Contracts (PDF) |
| Department of Employment, Workplace Relations and Small Business , 2000 |
| Australian National Audit Office (ANAO) |
| Audit Report No. 44, 1999-2000 |
| ISBN 0 642 44290 8 |
| Australia |
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| Contracting Out Case Management Services for the Unemployed in Australia |
| Maddock, Lyn; Corden, Simon & Hunt, Timothy , 1997 |
| Organisation for Economic Co-operation and Development (OECD), 'Contracting Out Government Services: Best Practice Guidelines and Case Studies', Public Management Occasional Papers, No.20, Chapter 1 |
| A case study of the 'case management' phase of the reform of labour market assistance in Australia. |
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| Australia |
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| Implementation of Competition in Case Management |
| Department of Employment, Education, Training and Youth Affairs, Employment Services Regulatory Authority, 1996 |
| Australian National Audit Office (ANAO) |
| Report No. 30, 1995-96 |
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| Australia |
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