Case Studies
This section contains some case studies analysing the different experiences of performance management initiatives in the UK, US, Canada and New Zealand.
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Performance Management, Measurement and Information Project Case Studies (Web Page) Improvement and Development Agency (I&DeA) and Audit Commission, 2007 A website designed to provide general guidance and examples of performance management initiatives in the UK through the analysis of successful case studies. While the cases provide insights into different scenarios and context, all address the question of why managing performance well is important for delivering objectives and include some practical solutions to commonly faced problems as well as presenting ways in which both PM systems and organisational culture work together to drive improvement. UK
Measuring and Managing Performance in Local Government: Belfast City Council (PDF) Marr, Bernard; Cregan, Ronan; Husbands, Emer and Millar, Gerry, 2007 Advanced Performance Institute A report on how politicians and public servants in Belfast City Council agreed a performance management strategy and put this into practice. UK
Measuring and Managing Performance in the Royal Airforce (PDF) Marr, Bernard and Shore, Ian, 2007 A report on the implementation of a strategic performance management system. It describes how the balanced scorecard was designed and put in place and also looks at issues such as the integration of risk management and problems of measurement.
Performance Information in the Budget Process: An Overview of OECD Country Experiences Organisation for Economic Co-operation and Development (OECD) , 2007 An overview of performance oriented procedures in OECD countries. Chapter 12 discusses UK experience with the Public Service Agreements, focusing mainly on the UK framework and its evolution over the last years. ISBN 9789264034037
Government Performance: Lessons and Challenges (PDF) Curristine, Teresa, 2005 OECD Journal on Budgeting, Vol. 5, No.1, pp 127-151 This report contains a general overview of international trends in performance management, its effects, limitations and the main challenges faced by OECD countries. It provides a useful comparison between actual trends and policies being implemented worldwide.
Two Generations of Performance Evaluation and Management System in Australia (PDF) Mackay, Keith, 2004 World Bank Operations Evaluation Department
A study of two generations of performance evaluation systems introduced in Australia in the last 16 years, comparing and contrasting the different approaches and assessing their strengths and limitations.
AustraliaA Comparative Approach to Performance Management: Contrasting the Experience of Australia, New Zealand and the United States (PDF) Radin, Beryl A, 2003 An article highlighting the main features of the performance management systems in Australia, New Zealand and the United States, with the purpose of identifying common trends as well as understanding and assessing the degree of their differences. USA
Results-Orientated Budget Practice in OECD Countries (PDF) Aidan Rose, 2003 London Metropolitan University A background paper to seven country studies on the practice of results-oriented public expenditure management in low income developing countries. The major findings of the report show that, although some substantial changes have been made, the move to performance management is still a work in progress in all the analyzed countries. UK
Performance Management - Helping to Reduce World Poverty (Web Page) National Audit Office, 2002 A report analysing the importance of applying performance management criteria for the implementation and evaluation of UK's Department for International Development projects. Such an approach, according to the report, would not only make more efficient use of the resources but also help diminish the level of poverty on the relief zones where such programs are operated. HC 739 2001-2002. HC 739 2001-2002 UK
Results-Oriented Cultures: Insights for U.S. Agencies from Other Countries' Performance Management Initiatives (PDF) Government Accountability Office (GAO), 2002 A GAO report containing a broad overview of key elements of performance management initiatives in Australia, Canada, New Zealand and UK. UK
Governing for Results (PDF) Organisation for Economic Co-operation and Development (OECD), 2002 A general overview of OECD research on results-oriented budgeting internationally and the implementation of outcome focused management.
Performance Management in the Australian Public Service: A Strategic Framework (PDF) Management Advisory Committee, 2001 This report contains a summary of the evolution of performance management in Australian Public Service agencies, highlighting the environmental factors shaping its progress, an overview of its most successful features and some recommendations for its improvement. Australia
Performance Management in New York City: Compstat and the Revolution in Police Management (PDF) Dennis C. Smith and William J. Bratton, 2001 An article which analyses the managerial changes that radically improved the effectiveness of the crime reduction strategies of the New York Police Department. The article illustrates the key features of the managerial changes realised in the NYPD and debates their overall results. USA
Overview of key performance management issues in ten OECD countries (PDF) Organisation for Economic Co-operation and Development (OECD), 1997 Series of tables enumerating the principal elements of performance management issues in a selection of 10 OECD countries.