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Good People Good Systems, a presentation

Serco Institute Resource Centre

 

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Here you will find a range of reports on various issues to do with the workforce and employment policy in relation to public-private partnerships (PPPs).

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Protecting Staff in PPP/PFI Deals (PDF)
National Audit Office, 2008

This report examines the terms and conditions of employees working on PPP/PFI contracts in 2004. It analyses how the outsourcing of public services to the private sector affected the terms and conditions of employment of former public sector employees, protected by TUPE legislation, and how these terms differ from those of new staff recruited directly by the contractor, who are not protected by TUPE.



UK


Controlling Conflict - the Management & Avoidance of Disputes (Web Page)
Lighthouse/Nabarro, 2007
Nabarro
This report is based on surveys with managers on the front-line of dispute management. It includes responses from 70 private sector and 30 public sector companies, identifying both similarities and deviation in behaviour between the two. Suppliers, employees and customers are the dominant sources of problems; while 'poor communication' and 'failure to deliver' are the top causes of disputes in both sectors, both are more acute in the public sector. Additionally there is often in a struggle in public sector firms to identify someone to take ownership of the dispute, and a disproportionate number of public sector disputes because there is 'no contract in place'. Broader issues of the causes, escalation and management of disputes in organisations are also examined.

UK


"Profits Before People"? A Systematic Review of the Health and Safety Impacts of Privatising Public Utilities and Industries in Developed Countries
Egan, Matt; Petticrew, Mark; Ogilvie, David; Hamilton, Val and Drever, Frances, 2007
Journal of Epidemiology and Community Health, Vol.61, pp.862-870
A literature review of 11 studies (10 UK, 1 Portuguese) which looks at the effects of privatisation on the physical and psychosocial health of employees and service users in transport, utilities and other sectors. 

UK


Towards a Future for Public Employment (PDF)
Association for Public Service Excellence, 2007

A report on the value of public employment and its effect on local economies, place-shaping, managing costs and transactions, sustaining accountability and realising the potential of the workforce.
ISBN 978-0-9548349-3-7
UK


Working together: embedding good employment in public services (PDF)
CBI, 2006

A CBI report on the good employment practices used by private companies which have taken over the delivery of public services. Includes guidelines for good employment in public service delivery.

UK


The privatisation of QinetiQ (PDF)
House of Commons Committee of Public Accounts, 2008

This report analyses the privatisation process of QinetiQ during its two phases. According to the CPA, the first phase in which a minority stake in the business was sold to the private equity firm, the Carlyle Group, was mismanaged. The second stage, however, a flotation on the London Stock Exchange, was conducted smoothly. This report includes the formal meeting minutes and the transcription of interviews with the Ministry of Defence, Shareholder Executive and the Chairman of QinetiQ.



UK


Buying Quality Performance: Procuring Effective Employment Services (PDF)
Mansour, Jane and Johnson, Richard, 2006
Work Directions UK
A paper identifying features of good procurement practice in welfare-to-work services with the objective being sustainable employment regardless of whether provision should be contracted out or not.   It also presents a new funding model, the funding accelerator, which combines incentives for engaement with a strong outcome focus.

UK


Nurses in the Independent Sector 2005: Results for members working in the independent sector from the 2005 and 2001 RCN Employment Surveys (PDF)
Employment Research Ltd, 2006
Royal College of Nursing
A report based on the findings of the 2001 and 2005 Royal College of Nursing employment surveys which explores employment experience and the views of nurses working outside the NHS with independent sector employers.  It looks at demographic profiles, pay, grading, job roles, hours, workloads, professional development and general morale. 
Publication Code: 003 019
UK


The Use of Contestability and Flexibility in the Delivery of Welfare Services in Australia and the Netherlands - Report on Study Visits Undertaken by the United Kingdom's Department for Work and Pensions (PDF)
(Eds) Morrell, Helen (DWP) and Branosky, Natalie, 2005
Department for Work and Pensions (DWP), Research Report No. 288

A report on research carried out by DWP and the Centre for Economic and Social Inclusion as part of the its public service reform strategy.  It  followed visits to two countries which have moved to the full establisment of a contestable market model in employment and welfare services.


ISBN: 1 84123 894 5
UK


Code of Practice on Handling Workforce Issues: Alternative Dispute Resolution (Appendix 3) (PDF)
CBI in conjunction with the Local Government Association and the TUC, 2004

This document sets out a procedure for resolving disputes arising from the application of the Code of Practice on HandlingWorkforce Issues.  

UK


Competitive Sourcing: What Happens to Federal Employees? (PDF)
Gansler, Jacques S. and Lucyshyn, William , 2004
IBM Center for the Business of Government
A major study surveying all A-76 Department of Defense competitions from 1995 to 2004 and analysing the effect on federal employees

USA


Addendum to Annex C of ODPM Circular 03/2003- Best Value and Performance Improvement: Handling Workforce Issues in Contracting (Web Page)
Office of the Deputy Prime Minister (ODPM), 2003

Additional guidance to circular 03/2003 below, on how the duties under the Race Relations Act may be relevant to local government procurement policy.

UK


Local Government Act 1999: Part One- Best Value and Performance Improvement (ODPM Circular 03/2003) (Web Page)
Office of the Deputy Prime Minister, 2003
The Stationery Office
Guidance on implementing the Best Value framework for local authorities.  Annex C deals with 'Handling of Workforce Matters in Contracting'.  See above for Addendum to this Annex.

UK


Public Procurement and Race Equality: Briefing for Suppliers (PDF)
CBI and Commission for Racial Equality (CRE), 2003

Advice for private and voluntary suppliers of public services on how race equality can be relevant to public procurment.  The briefing also aims to give public authorities an insight into the suppliers' perspective.

UK


Competitive Sourcing and the Morale of Federal Employees (PDF)
Camm, Frank, 2003
Rand
Testimony presented before the Committee on Governmental Affairs Subcommittee on Oversight of Government Management, the Federal Workforce, and the District of Columbia, United States Senate.

UK


DOD Competitive Sourcing: Effects of A-76 Studies on Federal Employees' Employment, Pay, and Benefits Vary (PDF)
General Accounting Office (GAO), 2001

A report on the impact on employment amongst Department of Defense employees following competitive tendering processes which have primarily reduced the number of positions needed to perform activities.
GAO-01-388
USA


What Impact Has Privatization Had on Pay and Employment? (PDF)
Pendleton, Andrew, 1997

A review of the features and objectives of privatization in the UK with particular respect to labour management.
ISSN 0034-379X
UK


The Impact of UK Privatisaton on Labour and Total Factor Productivity
Parker, David; Martin, Stephen, 1995
Scottish Journal of Political Exonomy, Vol. 42 No. 2
A study on public v. private efficiency which measures the impact of privatisation on eleven firms transferred from the state to the private sector in the 1980's.

USA


Ownership or Competition? An Evaluaton of the Effects of Privatization on Industrial Relations Institutions, Processes and Outcomes
Pendleton, Andrew, 1999
Public Administration, Vol. 77, No.4, pp. 769-791
This paper examines whether privatization and exposure to product market competition leads to changes in labour management and industrial relations.

UK


Privatization, Regulation and Industrial Relations
Ferner, Anthony; Colling, Trevor, 1991
British Journal of Industrial Relations, Vol.29 (September)
This article examines the consequences of privatization for the industrial relations of former public corporations.

UK


Organizational Status and Performance: The Effects on Employment
Parker, David; Hartley, Keith, 1991
Applied Economics, Vol. 23, pp. 403-416
This paper reports empirical work on how the performance of an organisation changes as it moves from public to private ownership.

USA


Too High a Price to Pay? A Study of Competitive Tendering for Domestic Services in the NHS
Bach, Stephen , 1989
Warwick Papers in Industrial Relations, No.25, Industrial Relations Research Unit, University of Warwick
Case study that looks at service standards and workforce impacts

UK


DOD Functions Contracted Out Under OMB Circular A-76: Costs and Status of Certain Displaced Employees
General Accounting Office, 1985


NSIAD-85-90
USA


DOD Functions Contracted Out Under OMB Circular A-76: Contract Cost Increases and the Effects on Federal Employees (PDF)
United States Government Accountability Office (GAO), 1985

Review of cost savings in 20 contracted functions, and review of the effects of contracting on federal employees in a further random sample of 31 contracted functions.
GAO/NSIAD-85-49
USA


Civil Servants and Contract Employees: Who Should Do What For The Federal Government? (PDF)
General Accounting Office, 1981

A report which investigates the use of contractor personnel by the Departments of Energy and Defense.  This was initiated through concern that on the one hand contractors were influencing policy whilst on the other federal employees were providing commercial services that could be contracted out.

USA


Last Updated: 06 October 2011