For Serco, corporate responsibility is about living the values and principles that govern the way we operate as an organisation and behave as individuals. It’s about ensuring we sustain safe operations… have a positive impact on our people, the communities we work in and the wider environment… and build the trust and respect of our customers and stakeholders.

Corporate responsibility has always been important to us. It underpins our culture and values, which are unique to Serco and help distinguish us in our markets. It is not an add-on: we’ve embedded it in the Serco Management System, which shapes the way we run our business. And it is overseen by our Corporate Assurance Group, which reports directly to the group board and takes an integrated view of all aspects of our corporate governance, risk management, health and safety, and social responsibility.

Our values are founded on a set of four governing principles that describe the behaviours we expect to see – we foster an entrepreneurial culture; we enable our people to excel; we deliver our promises; we build trust and respect – this means we must deal fairly, openly and honestly with our key stakeholders – employees, customers, investors and the wider community. To sustain our values, and bring them to life in the way we do business, we have developed a robust corporate responsibility model and strategy. This feeds into our strategies on health and safety, people, community and the environment, ensuring a seamless and consistent approach.

Use the links on the left to learn more about the system, our culture and the policies that ensure we behave responsibly towards our staff, customers, shareholders and all our other stakeholders.

For more detail view our corporate responsibility policy standard in PDF format (Please note: this link will open the page in a new browser window).