BPO
Serco currently provides world class business process outsourcing, for customers in Europe, Asia, America, and Australia.
From our 25 centres located in 16 cities we manage front, middle and back office programmes; key service areas include customer interaction centres, direct marketing, loyalty and fulfilment programmes, training design and delivery, CRM software solutions and consultancy services.
With more than a decade of experience and over 500 successful programme implementations, we provide our clients with a level of competency and reliability that they value. Our expertise and our success in this market stems from our deep understanding of our customer's needs and challenges.
In order to broaden our reach and add scale and depth to our capabilities in the BPO market, Serco has acquired Intelenet, a leading provider of BPO services to the private sector around the world. It operates a total of 34 global delivery centres across seven countries, focusing on middle and back office support to the financial services, travel, healthcare and telecom sectors.
Together with our existing BPO-related operations, we will be able to provide transactional, process and voice support, finance and accounting services, and business transformation consulting, giving our customers a more comprehensive range of end-to-end business services.