Operational Excellence
Lean-based transformations using tools such as Six Sigma offer a proven solution to the challenges facing service organisations today. A Lean approach can greatly improve the quality of service delivery, embed a culture of continuous improvement, and reduce costs.
A fully successful approach, however, cannot limit itself to Lean tools. Our capabilities are built around supporting clients on the journey to becoming a fully Lean enterprise, from initial proof of concept, through capability development, to enabling a wider enterprise transformation. We have an experienced team of experts with a proven track record of designing and delivering major operations transformation in both the private and public sector.
We provide the following services:
- Design and implementation of Lean transformations, including conduct of operational diagnostic, supporting pilots and large scale deployment.
- Service and operating model design, including "voice of the customer" analysis, benchmarking and end-to-end review and design of target operating models.
- Developing operations management capability development, including competency assessment, expert development and coaching, conduct of Lean "academies" and expert accreditation.
- Operations research, including advanced analytical problem-solving, optimisation and simulation.
For more information about our Operational Excellence service, please contact us.