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      • EDRM Capabilities
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        • Specification of Requirements
        • Procurement Assistance
        • EDRM Project Management
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        • Metadata Modelling
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EDRM Capabilities

Serco Consulting carries out ground breaking work in electronic document and records management (EDRM) that has resulted in us being acknowledged as industry ‘thought leaders’. The breadth and depth of our EDRM experience is second to none so we are well placed to advise clients on best practice. In many cases we have been behind the specification and development of industry best practices in EDRM. 

Our EDRM consultancy services are summarised in the capability list on the left - click on any service to obtain more details about it.

Serco consultants have always recognised that implementing successful ERM systems requires a complex and interconnecting mix of many disciplines including work on policies, ways of working, classification schemes, metadata modelling, access controls, employee communications and governance changes. We have assisted a large number of organisations in all these areas in addition to numerous other aspects of their EDRM work.

Selecting our consultancy support for an EDRM programme therefore guarantees both leading-edge thinking and the best advice available. 

Our thought leadership status is founded on: 

• Working with clients on many of the earliest and largest EDRM projects 
• Contributions to the industry-forming public sector standards on EDRM 
• Our consultants’ voluntary work in standards setting (BSI, ISO, e-Government Unit) 
• Close contacts with, and active contributions to, influential industry bodies including AIIM Europe, DLM Forum, The National Archives, and the Records Management Society    

Demonstrations of our thought leadership include: 

• Selection by the European Commission to develop the most influential standard on electronic records management in Europe, MoReq and now the new MoReq2 standard 
• Four '50 Most Influential' awards 
• A ‘Distinguished Service Award’ presented to our EDM & ERM Consulting Services Director by AIIM in 2006 - one of only seven awarded, and the only one outside the USA
• Requests for Serco speakers at major conferences and industry events in the UK, Asia, continental Europe and the USA 
• Overseas demand for our consultancy advice
• A monthly ‘Expert Opinion’ column on the Evaluation Centre website