Information and Knowledge Management
As the demand for information continues increasing, new technologies and improved capabilities have led to higher expectations. In response, the disciplines of information and knowledge management have evolved.
Serco Consulting is fast becoming acknowledged as a ‘thought leader’ in information management (IM) and knowledge management (KM). Our consultants are IM and KM experts and well able to communicate the business issues to boardroom level as well as advise on the technical implementation of an information or knowledge management strategy.
We are able to support and advise on the complete information lifecycle and we have designed a framework to ensure that organisations benefit from genuinely accessible information and knowledge. This comprises:
- The Culture Layer – Sharing: ending any proprietary view of data, ensuring that all involved are prepared to share information by default
- The Policy Level – Governance: strategic management of the principles of IM and ownership of the IM framework
- The Management Level – Processes: operational management of IM practices, performance and rewards, and appropriate skills development
- The Methods Level – Tools and Techniques: the “best practice” standards by which the IM strategy is implemented
- The Applications Level – Information Processing: flows within and across the organisation in support of the IM strategy
- The Infrastructure Level – Technology: providing reliable and secure access to content and information