At Serco Consulting we help organisations to put in place a structured and consistent methodology for process management and continual improvement.  We ensure that strategy and business drive the processes – not the other way around - and we use our experience of innovation and best practice from a variety of sectors to measurably improve operational efficiency and effectiveness.

“Business Process Management (BPM) is a management discipline that treats business processes as assets to be valued, designed and exploited in their own right. It is a structured approach employing people, methods, policies, metrics, management practices and software tools to manage and continuously optimize an organization's activities and processes. It aims to improve agility and operational performance. It treats processes as organizational building blocks with as much (if not more) significance as functional areas and geographic territories.”

We refer to the aspirational end state, where processes are supported in this way using Process Management, as “Process Excellence”.

Our approach to Process Management is pragmatic, structured and inclusive.  Process Management recognises that ultimately, processes are about people and ways of working and our approach to process management focuses on the human side of change through the development of individuals, teams and organisations.

We implement change with visible and active executive sponsorship, clear communication, participative education and training, involved employees and proactive resistance management.  Our goal is to ensure that process management facilitates a smooth transition from the old ways of working to the new, with minimum disruption to morale, productivity, output or corporate image.

Case Study:

• Process Excellence at the BBC
• Business Process Re-Engineering
• Business Process Management