Serco has developed wide-ranging skills in Facilities Management working with leading companies around the world. Our business in the private sector is dominated by multi-service facilities management contracts that covers a whole host of requirements. Typically, these could include everything from reception services to catering, cleaning to chauffer services, and maintenance to stores management: in fact, any activity that is a non-core activity within the company we work with.
Serco has a unique approach to facilities management management; effective help-desk operations, innovative use of IT, directly employed Serco operational staff, strong focus on customer satisfaction and emphasis on good management; bringing together all aspects of service delivery. Serco also has the ability to provide numerous "Integrated Services" to complement traditional FM contracts. These range form the provision of Airport Fire Services, Business process outsourcing to operational and engineering services.
Unlike some FM companies that purely act as managing agents and sub-contract most activities, Serco look to self perform as many of the outsourced tasks as possible. We have a policy of cross-training and multi-skilling Serco staff. It is through this that we maximise on responsiveness, flexibility and efficiencies, whilst maintaining effective control across all disciplines.