Delivering Clinical Excellence
Serco Health is committed to delivering consistent, high quality healthcare that has the patient at the heart of everything we do. Our drive for clinical excellence is underpinned by a strategy of continuous improvement which is embedded across the organisation and is delivered through robust clinical governance, evidence-based practice and rigorous quality assurance processes.
Through our integrated policies, systems and processes we have built a culture that actively supports review, analysis and evidence-based change to services, based on patient need and best outcomes.
In addition, we actively seek accreditation of our services through recognised external healthcare authorities, which demonstrates our confidence in the quality of the services we provide and our ethos of transparency.
We support the professional development of our staff and, in order to maintain high standards of care, we have a cycle of continuous learning founded on accreditation and assessment feedback, appraisals, audits and reporting, and patient satisfaction surveys.
Our Clinical Governance framework
The department of Health has defined clinical governance as 'A framework through which NHS organisations are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which excellence in clinical care will flourish".
Serco Health has defined its Clinical Governance Strategy to provide just such a framework. This includes:
- A focus on quality through continuous review of patient outcomes and clinical effectiveness
- An internal research and development strategy and external links with universities and research organisations
- Achieving national standards and quality assurance requirements for all our services (such as CQC and HMPI)
- A culture of listening and learning built on communication processes that effectively monitor and respond to the concerns and requirements of patients, clinicians, employees, local communities and other stakeholders
- An organisation that supports team work and professional development through accredited programmes and internal and external educational networks