Out of Hours Care
Serco has provided out-of-hours GP services to the Cornwall and Scilly Isles Primary Care Trust since April 2006. Covering more than half a million people in Cornwall, our team consists of more than 180 doctors, 50 other clinicians and around 140 support staff including drivers and receptionists. The service is managed by a highly skilled and experienced call centre team based in Truro, Cornwall.
On a typical Saturday in the peak summer months we will handle over 1,000 calls, see 340 patients in one of our clinics around the county, and make more than 100 home visits.
"Patients have been receiving consistently good care so we have been pleased to extend the contract for this vital service. Out of hours doctors play an important role in helping people with urgent medical needs. Alongside our efforts to extend GP opening hours and offer new primary care services, this extended contract is a sign of our commitment to good access and high quality patient care across the community."
Dr Peter Knibbs, Director of Primary Care for NHS Cornwall and Isles of Scilly.
In a recent patient survey 89% of respondents considered the service provided to them to be either excellent or good.
Our service operates from 6.30pm to 8.00am Mondays to Fridays and 24 hours a day at weekends and on Bank Holidays.
If you are in Cornwall and need to contact our service during these times please call Serco Health on 0845 2000227.