Primary Care and Community Services
Serco works with the NHS to transform community-based health services.
We provide out-of-hours GP services to more than half a million people throughout Cornwall, working closely with local acute healthcare providers and community services to manage unscheduled care in its entirety. We handle thousands of calls from the public, running clinics and providing home visits wherever necessary.
In Newham, East London, our community matrons work with patients with long-term conditions such as heart failure and diabetes to help them manage their care in their own homes. Working with a state of the art system, they can monitor a patient's condition electronically from their base. This improves the patient's quality of life, allows them more control and reduces the number of admissions to hospital.
Serco is increasingly working in partnership with NHS Community Health Providers to help transform and improve the services they are offering. We are currently partnering with Norfolk Community Health Services in a joint delivery partnership to provide prison healthcare to three prisons across Norfolk. This innovative arrangement allows us to bring in the best of private sector know-how while retaining the clinical capability of the local NHS.