Serco Health supports the National Health Service by working in long-term partnerships to deliver and support primary and acute care services. We use our capabilities in transformation, service integration and redesign - and our ability to manage change - to help the NHS to meet the financial and organisational challenges facing it today whilst maintaining the quality and availability of services.
We offer our customers a distinctive approach to the challenges that they face. We base our offer on:
- Long-term partnerships with successful clinical partners to draw on the best delivery capabilities whether this is from the public, private or voluntary sectors
- Commercial innovation to successfully harness the skills and enthusiasm of our partners, reconfigure services and better manage supply chains
- Service transformation through service integration, organisational redesign, the application of technology, process improvement and the application of Lean working
- Delivery by embedding our culture of empowerment and accountability through our leadership and ability to modernise workforces
We have already demonstrated what this range of capabilities can bring through a number of services we deliver:
GSTS Pathology, our groundbreaking Joint Venture with Guy's and St Thomas' NHS Foundation Trust, and now King's College Hospital Foundation Trust, is transforming pathology services by combining the clinical and scientific excellence of the Trust with the service and business excellence of Serco. This is an excellent example of the sort of innovation that we can bring to the NHS - working with a partner to unlock the value that exists in great NHS capabilities.
In Cornwall, we provide Unscheduled Care services to ensure that people have reliable access to a GP or other appropriate medical assistance outside normal working hours.
We are also the leading independent provider of Custodial Health services, providing for thousands of offenders in prisons across the UK. Serco also provides a range of Hospital Facilities Management services in major acute trusts around the UK.
In Australia, Serco has recently been appointed preferred bidder for a substantial ten-year contract to provide services at Fiona Stanley Hospital in Perth. When it opens in 2014, the 783-bed hospital will be a major tertiary hospital for the area for which Serco will provide managed equipment services, transport, procurement, sterilisation and clerical services.