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Serco Health supports the National Health Service by working in long-term partnerships to deliver and support primary and acute care services.
We offer our customers a distinctive approach to the challenges that they face.

Serco

We improve patient care with our health services

Health

Serco Health supports the National Health Service by working in long-term partnerships to deliver and support primary and acute care services. We use our capabilities in transformation, service integration and redesign - and our ability to manage change - to help the NHS to meet the financial and organisational challenges facing it today whilst maintaining the quality and availability of services.

We offer our customers a distinctive approach to the challenges that they face. We base our offer on:

  • Long-term partnerships with successful clinical partners to draw on the best delivery capabilities whether this is from the public, private or voluntary sectors
  • Commercial innovation to successfully harness the skills and enthusiasm of our partners, reconfigure services and better manage supply chains
  • Service transformation through service integration, organisational redesign, the application of technology, process improvement and the application of Lean working
  • Delivery by embedding our culture of empowerment and accountability through our leadership and ability to modernise workforces

We have already demonstrated what this range of capabilities can bring through a number of services we deliver:

Viapath, our groundbreaking Joint Venture with Guy's and St Thomas' NHS Foundation Trust, and now King's College Hospital Foundation Trust, is transforming pathology services by combining the clinical and scientific excellence of the Trust with the service and business excellence of Serco. This is an excellent example of the sort of innovation that we can bring to the NHS - working with a partner to unlock the value that exists in great NHS capabilities.

In Cornwall, we provide Unscheduled Care services to ensure that people have reliable access to a GP or other appropriate medical assistance outside normal working hours.

We are also the leading independent provider of Custodial Health services, providing for thousands of offenders in prisons across the UK. Serco also provides a range of Hospital Facilities Management services in major acute trusts around the UK.

In Australia, Serco has recently been appointed preferred bidder for a substantial ten-year contract to provide services at Fiona Stanley Hospital in Perth. When it opens in 2014, the 783-bed hospital will be a major tertiary hospital for the area for which Serco will provide managed equipment services, transport, procurement, sterilisation and clerical services.

 HSJ Serco

Serco improves support for patients recovering from a heart attack

People in Suffolk aged 17 or over who have had a heart attack or heart surgery can start to get their lives back with practical help from Suffolk Community Healthcare (SCH), which is run by Serco.

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Serco celebrates 150 Prince's Trust graduates

As the 150th graduate completes The Prince's Trust Get into Hospital Services course, run by Serco Health and the Norfolk and Norwich University Hospital, hear from some of those the programme has helped to find employment. Watch the video.

Commission on Hospital Care for Frail Older People

The Health Service Journal, and Serco launch a commission to explore how to tackle the most pressing issue facing the NHS. Read more

NHS: 2020

What do the next 10 years have in store, asks John Myatt, strategic development director for Serco Health. Read more.

Understanding the NHS

Serco's John Myatt explains why greater public knowledge of local healthcare costs might provoke a different debate about how the money is spent. Read here

Transform small hospitals, don't close them

Article in the Health Service Journal by Serco's John Myatt, Professor Ian Philp, John Randall and Dr Charles. Read here

Last Updated: 10 October 2014