Hospital Transformation
The NHS faces increasing clinical and financial pressures. The combined impact of the current fiscal squeeze with changes in models of healthcare delivery will require many Acute NHS Trusts to change radically the way in which they work or face real challenges to their long-term sustainability.
Serco's experience in managing and delivering change and service improvement puts us in a strong position to help. We look to work with the NHS to reconfigure how services are delivered, catalyse change and improve delivery. We do this by working in delivery partnerships with the NHS - we don't just advise, we also deliver and we do so working closely in partnership with NHS providers.
Where our NHS partners look to draw on our ability to bring transformational change, we can draw on a range of capabilities to support them:
- Commercial innovation to stimulate new models of working and new kinds of network for delivery
- Service integration and redesign, incorporating new technology and best practice processes
- Workforce change and modernisation
- Cultural change, Lean working and the empowerment of front line staff
- Process re-engineering