We develop and apply information and communications technology (ICT) to improve business processes and improve the experience of service users.
We recognise that our customers, not Serco, own the services we deliver on their behalf. They pay us as service providers, to ensure their success as owners. This success rests upon the satisfaction of those who use the services.
Our focus is on the service user's experience, making this as positive as possible - and measuring this to ensure we are meeting our goal.