Culture
Our culture touches and shapes our approach to everything we do - from customer relationships to the management of our business and our attitude to investment and risk. It is what differentiates Serco from its competitors.
Our culture is based on clear, firmly held values, including a determination to be straightforward and easy to deal with, professional and flexible. We're proud of our relatively flat management structure and our open and informal relationships. We believe in decisions being taken as close as possible to the point at which a service is delivered - that's how we maintain our agility and our constant focus on adding value. So it's vital that large numbers of people have the understanding they need to take decisions in line with our objectives. Our deeply embedded culture is a powerful part of making this possible.
At the heart of this culture is the belief that success is a result of our actions - not a goal. Success comes from focusing on customers, staff and investors - and treating them all fairly. Serco is what it is because of what we believe in and how we apply those beliefs. We deliver public services and we change the way people work. In both capacities we have an impact on people's lives and we recognise our responsibility to act ethically and sensitively. We aim to be open and collaborative, forming productive partnerships with employees and customers.
As we enter new partnerships, and welcome new people into the business, we're committed to sustaining and strengthening our culture and values - so they continue to differentiate us in the marketplace.