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Serco has successfully delivered full mission rehearsalin support of recent operations in Afghanistan and Iraq.

Operational Support

Serco designs and delivers operational support to improve the availability of people and equipment worldwide


MerseyrailMerseyrail (Please note: this link will open the page in a new browser window) is a self-contained network of lines centred on Liverpool and was our first UK heavy rail operation. Merseyrail's 75 mile rail network is one of the most heavily used outside London. We began operations on the 25-year concession with our joint venture partner Abellio in July 2003.

Record levels of public performance
Under the concession agreement with Merseytravel, the Merseyside Public Transport Executive, new ambitious standards for performance and customer service have been agreed. The public performance measure (PPM) which combines punctuality and reliability, has reached record levels of 94.2% for the year 2004/2005 compared to the national average of 81.2%. Overall passenger satisfaction rating in the National Passenger Survey for Spring 2005 stands at 91%.

Service refurbishment and improved efficiency
Current investments will further improve efficiency and service. All the trains have been refurbished and automated ticket barriers at the six busiest stations have been fitted. New equipment (a wheel lathe) will also be installed at one of the network's two maintenance depots.

Serco's Consultancy Group has recently performed a scoping study for integration of its two existing CCTV control rooms and disparate systems. Following the scoping study they have conducted site surveys of the existing systems and undertaken a feasibility study to identify technical risks before carrying out a detailed design and project management of the implementation.

System details

  • 66 stations, 5 underground
  • 121km route length
  • 28.5 passenger journeys per annum
  • 59 electric trains
  • 5.9 m train-km a year
  • Solid State Interlocking signalling
  • 2 min service intervals at peak times
  • More than 1,100 staff

For more information on our capabilities in rail visit Rail.

Last Updated: 19 November 2014