Operations
Serco's transport business operates a range of transport services and has a worldwide reputation for promoting excellence and a strong focus on customer service. Our approach to change management when taking on a new contract has been shown to achieve high levels of satisfaction in independent customer surveys.
We have a strong focus on safety, illustrated by Serco being consistently recognised by the Royal Society for the Prevention of Accidents (ROSPA) as achieving exceptional levels of public and worker safety whether for rail or road and street services.
Transport authorities seeking to offer multi-modal and sustainable transport options rely on the operational rigor Serco brings to any of the contracts it operates, balancing quality and customer excellence with providing cost-effective services.
The major contracts include :
- Docklands Light Railway for Transport for London
- Mersey Rail in partnership with NedRail
- Northern Rail in partnership with NedRail
- The National Traffic Control Centre on behalf of the Highways Agency
National Traffic Control Centre
Having been recognised in the UK as the leading developer of traffic management and information systems and also for traffic management operations services, we have been commissioned by The Highways Agency to implement and operate a £160 million National Traffic Control Centre (NTCC). The NTCC collects and manages extensive traffic information on 6,500km of England's core road network. Detailed responses to the roads conditions are provided and continually monitored and analysed in order to better manage the network during incident conditions.
Complete transport solution
By delivering the complete transport solution for towns and cities we can manage and operate public transport including light rail and bus and deliver integrated demand management systems such as congestion charging and urban traffic management (UTMC compliant) control systems.
Whether it's as a passenger or driver, operator or manager, our target is to get you personally to where you want to be. Our systems and services enable you to get to the all important meeting on time, home to see the children in the school play and to be seated for the match before kick-off.
Traffic England brings you live traffic information for motorways and A-roads in England so you can avoid delays by changing your route, altering the time you travel, or even leaving the car at home and taking the train instead.