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Dubai Metro; Customer Service
Dubai Metro; Rail Engineering; Metro Engineering; Rolling Stock Maintenance

Operational Support

Serco designs and delivers operational support to improve the availability of people and equipment worldwide

Dubai metro

Serco has operated the Dubai Metro since the official opening and inauguration on 9 September 2009, by his Highness Sheikh Mohammed bin Rashid Al Maktoum, ruler of Dubai. In its first full year of operation, the service transported 30 million passengers, and for the three months leading up to August 2010, performance was at 99% availability and 98% punctuality.

The Dubai Metro is one of the world's most advanced systems and the first of its kind in the Gulf and Middle East region. It features a fully automatic driverless train with on board information, air conditioning with a maximum running speed of 90km an hour and be run to the highest global safety standards.

Opened on time, the service initially served 10 key stations on the Red Line - including Terminal 3 (Dubai International Airport), the Financial Centre and the Mall of the Emirates. In 2010 Serco successfully supported the incorporation of a further 10 stations to the service, with 21 stations now in operation including the Burj Khalifa station situated outside the world's tallest building.

The Serco team in Dubai worked for two years as part of the build up to the inauguration and during that time recruited and trained over 3000 employees to run the Operations Control Centre, provide train attendants and all the staff at the stations as well as operating and maintaining the Metro infrastructure and rolling stock.

Read report of the inauguration of the Dubai Metro on arabianbusiness.com.

Last Updated: 19 November 2014