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Welfare Services

increasing the long-term life chances of unemployed people

Welfare Services

Serco Welfare Services commenced operations as a leading prime contractor of welfare-to-work services in October 2009. Through our three Flexible New Deal Phase 1 contracts Serco's delivery network has supported over 25,000 people back into work.

In June 2011, Flexible New Deal was replaced by the Work Programme.  Serco's two Work Programme contracts will support a further 45,000 long-term unemployed individuals into sustainable employment over the life-time of the contract. The contract is outcome based and, like other Prime Contractors, Serco will be paid on the results it delivers.

Serco also delivers two National Offender Management Service (NOMS) and European Social Fund (ESF) contracts, called 'Job Deal', which support offenders back into work by improving their employment prospects and tackling barriers to employment. Both the Work Programme, which is managed by the Department for Work and Pensions, and the Job Deal contracts, which are managed by NOMS, are part funded by the ESF.

Serco's established model for delivering welfare-to-work programmes is to combine our strengths as a prime contractor with the knowledge and expertise of local providers and stakeholders. Our partnership approach means that customers benefit from the expertise and experience of the very best providers from the private, public and third sectors. Serco then supports, assures and challenges our subcontracted providers to assist the maximum number of jobseekers into sustained employment. 

National Offender Management Service European Social Fund and Job Centre Plus

Work Programme One Year On

Anne Seddon, from the Shaw Trust, one of Serco's welfare-to-work subcontractors tells Ethos how the Work Programme is going for them.

Job Deal - harnessing skills

Serco and specialist partners pool their skills to reach the hardest to help ex-offenders with the ultimate aim of finding them employment. Read here

How is the Work Programme going?

Hear from Serco's Gareth Matthews; a provider of the Work Programme; an employer; and Rachel, who was helped into a job. Read here

Last Updated: 07 May 2014