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Operational Support

Serco designs and delivers operational support to improve the availability of people and equipment worldwide

The Work Programme

The Work Programme is a UK Government's initiative, part funded by the European Social Fund, which provides a coordinated package of support to long-term unemployed individuals, regardless of the benefits they claim.

In June 2011, the Work Programme replaced most existing back-to-work programmes, including: New Deal; Flexible New Deal Phase 1; Pathways to Work; New Deal for Disabled People; and Employment Zones.

Serco delivers two Work Programme contracts on behalf of the Department for Work and Pensions in:

  • Coventry and Warwickshire, Staffordshire and The Marches; and
  • South Yorkshire.

In less than 16 weeks of delivery, Serco and our network has supported over 1,000 people back to work across these two regions building on our success and previous experience in this market.

Individuals eligible for the Work Programme in these regions are referred by Jobcentre Plus to a Serco Work Programme subcontractor for flexible, tailored support to help them back to work. Participation on the programme is mandatory for the majority of customers, although some groups are able to volunteer.

Work Programme customers can find further information about our programme at www.yourworkprogramme.com. This site includes information about Serco's local providers, plus useful advice and support to assist our customers with their job search.

For further information, please email W2W@serco.com

 European Social Fund and Job Centre Plus

Employer Testimonial

"Serco's support has been valuable. We have developed a fruitful relationship for over 2 years now, resulting in Serco being the only provider I approach when vacancies arise. Interventions are clear and concise and Serco have met our recruitment needs at some of the largest employers nationally" Technical Operations Manager, Transline Resource Group

Employer Testimonial

"We have utilised the expertise of Serco and i2i for several years now. This partnership has led to a high number of individuals obtaining long term employment during challenging economic times. The service has been very professional and I can always count on genuine support should I require any additional assistance" Account Manager, Blue Arrow

Employer Testimonial

"Wiseability and Serco have provided our company with a free, cost effective and efficient recruitment service. The support we have received has included pre-employment training and even post-employment support. The overall service has been second to none" Account Manager, Gunstones Bakery

Contact Us

Please contact us at: w2w@serco.com or on +44 (0) 121 679 9176

Last Updated: 07 January 2015