Serco Welfare Services commenced operations as a leading prime contractor of welfare-to-work services in October 2009. Through our three Flexible New Deal Phase 1 contracts Serco's delivery network has supported over 25,000 people back into work.
In June 2011, Flexible New Deal was replaced by the Work Programme. Serco's two Work Programme contracts will support a further 45,000 long-term unemployed individuals into sustainable employment over the life-time of the contract. The contract is outcome based and, like other Prime Contractors, Serco will be paid on the results it delivers.
Serco also delivers two National Offender Management Service (NOMS) and European Social Fund (ESF) contracts, called 'Job Deal', which support offenders back into work by improving their employment prospects and tackling barriers to employment. Both the Work Programme, which is managed by the Department for Work and Pensions, and the Job Deal contracts, which are managed by NOMS, are part funded by the ESF.
Serco's established model for delivering welfare-to-work programmes is to combine our strengths as a prime contractor with the knowledge and expertise of local providers and stakeholders. Our partnership approach means that customers benefit from the expertise and experience of the very best providers from the private, public and third sectors. Serco then supports, assures and challenges our subcontracted providers to assist the maximum number of jobseekers into sustained employment.