Partnership Approach
Serco's approach to delivering employment services is through subcontractor networks, building on the Department for Work and Pensions' vision of the prime contractor model. This approach provides us with a unique objectivity in the contract management of our subcontractors.
Why work with Serco?
Serco has extensive experience of managing supply chains, partnering with subcontractors, and driving continual programme improvement. We subcontract approximately £700m worth of business every year.
By combining the best of what is currently being offered with Serco's management expertise, we will drive sustainable job outcomes, supporting an optimum number of people into decent, lasting work.
What you can expect from us
- Fair and open contracting - agreeing clearly defined aims and objectives from the outset
- Maintenance of the supply chain - helping subcontractors to develop and build on what they do within a supportive contract management framework
- Financial robustness - with fair and transparent funding mechanisms
- A commitment to working with the third sector - investing in the capacity of specialists and smaller, voluntary and community-based organisations
- Robust quality assurance and performance systems - driving a successful supply chain that meets all performance, quality, equality and legislative standards through rigorous performance management
- Facilitation of best practice - ensuring continuous improvement in contract delivery through best practice forums and transparent performance information
- Consistent clear communications - a single point of local communication, delivering key messages, sharing best practice and good news stories across the network
- Transparent contract management - with performance information available to all providers, partners and jobseekers
Click here to see what other organisations have said about partnering with Serco
If you are interested in working in partnership with Serco on the Work Programme, either as a potential subcontractor or as a strategic partner, please contact us and we would be delighted to hear from you.