Bradford-i
Date : 01 September 2005
Serco Solutions has been chosen by IBM as sub-contractor to implement Bradford Councilīs IT platforms and services. IBM has been selected by Bradford Council to deliver a ten-year business transformation programme, with a total contract value to IBM of Ģ 158 million.
As part of the agreement with IBM, Serco Solutions, which was known as ITNET prior to its acquisition by Serco earlier this year, will manage key IT services including helpdesk support, network management, desktop services, ICT asset management, server management and voice systems.
Under an innovative employment model Bradford Council IT personnel may either transfer to Serco under TUPE or alternatively, remain employed by the Council with the choice to be seconded to Serco, and the option to transfer employment to Serco at a later time.
Chris Hyman, Serco Group Chief Executive commented: " We are delighted to have won this contract with IBM. Together with Bradford Council we will improve services by making them more accessible, higher quality and more efficient. Serco has a good relationship with Bradford Council through the education services we provide there, and we are glad to be able to build on it with this important service."
Ian Downie, Chief Executive at Serco Solutions said: " This is our first joint win with IBM and an exciting time for the company. I want to say congratulations to everyone involved for a great team effort and for the drive and enthusiasm that has been shown in realising this significant achievement. I look forward to the success Serco Solutions will have in working with IBM to help the Council to realise its potential".
IBM will provide its consulting expertise to design and manage transformation of selected Council business management and process systems and to deliver improved front-line customer services. Projects will include new systems and processes for finance, HR, payroll, procurement, revenues, benefits and the customer contact centre, supported by extensive change management and training expertise.
The programme will deliver efficiencies to Bradford Council, while simultaneously improving services to the people of Bradford district, who will benefit from greater choice and improved access to services through new channels.