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Serco has operated and maintained Docklands Light Railway (DLR) since 1997.
During that time, we have played an important part in making DLR one of the most successful railways in the world by delivered high levels of punctuality, reliability, safety and security, winning an unprecedented number of industry awards.

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Non-Executive Director Appointed

Date : 08 October 2003

Serco Group plc ("Serco") is pleased to announce the appointment of Margaret Ford as a Non-Executive Director to its Board with effect from 8th October 2003.

Since April 2002, Margaret has been Chairman of English Partnerships, the government's national urban regeneration agency. She is also a non-executive director of OFGEM, the gas and electricity markets regulator and a non-executive director of Thus plc.

An HR professional by background, Margaret has championed a wide range of employment issues in her career, including time spent as a full time trade union official. Margaret is an energetic and determined businesswoman that has built two well-founded companies in her career to date and has successfully combined commercial life with a strong commitment to public service. She currently heads Good Practice Ltd, a company providing a blue-chip client list with best practice material across a range of HR disciplines.

Kevin Beeston, Serco's Executive Chairman said:

"We are delighted that Margaret has agreed to join us; she brings a range of skills and experiences that will complement Serco's Board very well. Margaret has demonstrated keen entrepreneurial ability, understands effective organisational and change management and has excellent knowledge of the public sector. We very much look forward to working with her."

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Last Updated: 07 January 2010