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Intelenet forays in the Middle East

Date : 28 September 2011

Close on the heels of its acquisition by Serco Group plc, a leading FTSE 100 international service company, Intelenet today announced its foray into the Middle East market with the opening of a 200-seat outsourcing facility in Dubai in the United Arab Emirates.

Intelenet's new delivery centre will offer multilingual capabilities in English, Arabic, Hindi, Tagalog and various other languages. The facility, which went live today, will start off by offering services to clients in the telecommunications, and banking and financial services industries amongst others. The new Intelenet facility is located in the Dubai Outsource Zone (DOZ), an economic hub developed with sophisticated infrastructure and an environment specifically conducive for organizations that engage in mid to high-end information technology and business processing outsourcing. 

"Our Dubai centre is the next step in our growth strategy, adding a new region that both expands our global footprint and furthers our ability to deliver end-to-end outsourcing solutions around the world," said Mr. Susir Kumar, Chief Executive Officer, Intelenet Global Services. "The facility in the Dubai Outsource Zone will help us establish an onshore presence in an important market, and provide local employment opportunities. Furthermore, our presence in UAE will serve as a hub to cater to other Middle East geographies."

Commenting on the launch of the Dubai facility, Tom Riall, Executive Chairman, Intelenet Global Services said, "Dubai is a key destination for many global businesses, and our entry in the Middle East region is a cornerstone to build growth in new international markets. Our new center here, combined with our superior set of capabilities and domain expertise, allows Intelenet to offer its clients cost-effective and flexible sourcing solutions both on shore and off shore to support the growth of their own businesses in an ever-changing economic environment. This new capability for Intelenet also expands the broader range of services capabilities that Serco has been successfully delivering in Dubai and the Middle East for a number of years."

Malek Al Malek, Managing Director, Dubai Internet City and Dubai Outsource Zone said: "We are pleased to welcome Intelenet Global Services into our fold.We are confident that the company will establish market leadership and benefit from the host of services in DOZ. Intelenet will also serve a wider market and organically grow its operational footprint in the region."

DOZ provides a purpose-built infrastructure to companies extending outsourcing services in the region. The zone caters to entities specialising in services such as business process outsourcing, knowledge process outsourcing and legal process outsourcing. Additionally, it offers an environment that attracts different elements of the value chain, including banking and finance, insurance, IT, legal and airlines.

Dubai has emerged as a preferred destination due to its prime location offering easy access to the entire Middle East, Africa and Asia.(Source: Frost & Sullivan).

About Intelenet - a Serco company

Intelenet, which is part of Serco Group, plc, is a leading provider of business processing outsourcing (BPO) services to the private sector around the world. It has 50 global delivery centres across seven countries providing transaction processing and voice support, finance and accounting services, reservations and online booking, and business transformation consulting, services to help clients increase efficiencies and improve competitive advantage. As part of Serco we are able to offer a broad range of high quality, end-to-end services to our customers internationally.

Intelenet has around 40,000 employees in industries across Banking and Financial Services, Telecommunications, Travel and Hospitality, Transportation and Healthcare. With a strong workforce, the company is also the largest BPO business in the Indian domestic market and provides services in almost all Indian languages.

More information can be found at www.intelenetglobal.com

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Last Updated: 29 January 2014