Jump To content Jump To Menu
Welcome to the News Centre
Serco manages the Dubai Metro

Serco News

Recent and archived announcements along with background information

Serco acquires Vertex's UK public sector BPO operations

Date : 11 June 2012

Serco Group plc (Serco), the international services company, today announces that it has acquired Vertex Public Sector Limited, the UK public sector operations of Vertex Data Science Limited, for cash consideration of 55.5m. The acquisition brings additional skills and capabilities to support expansion into new areas of middle and back office support and adds further scale to our recently created Global Services division.

Vertex Public Sector provides high quality Business Process Outsourcing (BPO) services to UK local and central government. Major customers in local government include Westminster and Thurrock councils, and in central government include the Child Maintenance and Enforcement Commission (CMEC) and Job Centre Plus. Its 3,000 employees handle approximately 4.5 million citizen interactions a year.

The business provides multi-channel contact centres, shared transactional services and ICT services. In particular, it brings deep skills and capabilities in areas such as HR and payroll, revenues and benefits, complex case management and administration services.

The acquisition considerably increases our market presence and further improves Serco's position for large scale outsourcing opportunities. We expect it to enable us to provide additional services into existing local government customers and to enhance our ability to secure further wide-ranging strategic partnerships such as those achieved with local authorities in Glasgow, Hertfordshire and Peterborough. The Vertex operations also bring significant experience and scale to leverage in future opportunities within the central government market, as well as the potential transfer of capabilities to private sector customers.

The pro forma financial result for the year to 31 March 2012 for Vertex Public Sector Limited was approximately 110m of revenue and 8m of Adjusted operating profit.

Christopher Hyman, Chief Executive of Serco Group plc, said: "This acquisition enhances the range of services we offer to the UK public sector as they seek to reduce costs whilst continuously improving outcomes for citizens. We are pleased with the important customer relationships it brings and the opportunity to extend and expand these. The newly added skills and capabilities will also help Serco address future prospects in both the local authority and central government markets. Following recent significant contract wins, this is another important step for our BPO strategy and the development of our Global Services business. This business will have annual revenues of over $1bn and approximately 50,000 employees offering a diverse range of middle and back office services to both public and private sector customers."

Ends

For further information please contact Serco:
Stuart Ford, Head of Investor Relations T +44 (0) 208 334 4122
Marcus De Ville, Head of Media Relations T +44 (0) 208 334 4388

Download PDF [PDF, 109 KB] (Please note: this link will open the page in a new browser window)

Serco in the Media

There are many stories reported by the media around the world about the positive contribution that Serco's people and services are making.

Read More

Last Updated: 10 October 2014