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Serco, with a turnover of more than £2.5bn, more than 50,000 employees in 35 countries, brings service to life for its customers and for citizens around the world.

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  1. Members may not use any electronic address provided in either this notice of meeting or any related documents (including the enclosed form of proxy) to communicate with the Company for any purposes other than those expressly stated.
  2. Meeting; or (ii) any circumstance connected with an auditor of the Company ceasing to hold office since the previous meeting at which annual accounts and reports were laid in accordance with section 437 of the Companies Act 2006.
  3. In addition, he has a deep understanding of the UK public sector having served as a non-executive Director of various government departments.
  4. If you have recently sold or transferred all of your shares in Serco Group plc, you should forward this document and the accompanying form of proxy to your bank, stockbroker or other agent through whom the sale or transfer was effected for transmission to the purchaser or transferee.
  5. Each of the resolutions to be put to the meeting will be voted on by poll and not by show of hands.
  6. The action we put in place to mitigate a risk(s) within a key process and/or the delivery of policy outcomes.
    http://www.serco.com/Images/Employee Lifecycle Group Standard_tcm3-45736.pdf
  7. Printed on Revive 75 Gloss, a recycled paper containing a minimum 75% recovered waste and manufactured at a mill accredited with ISO 14001 environmental management standard.
    http://www.serco.com/Images/CR Report 2008_tcm3-30534.pdf
  8. Serco and its long-term voluntary and community sector partner Catch22, have launched an innovative pilot scheme in the capital aimed at supporting young offenders aged 16 and 17 years completing community sentences.
  9. S10. Employees who are responsible for taking enforcement action in respect of breaches will themselves be in breach of the Policies if they fail to enforce these procedures rigorously and appropriately in every case and without exception.
    http://www.serco.com/Images/SMS-GS-G1_Consequence Management_Serco Public_tcm3-45735.pdf
  10. Staff supervision of wing serveries was good and the temperature of food was taken when it arrived on the wing.
    http://www.serco.com/Images/HM Inspectorate of Prisons - Report on HMP Lowdham Grange (14 - 18 March 2011)_tcm3-39994.pdf
  11. Serco recognises its responsibility to ensure that employees access, process and publish information in accordance with Serco’s social and ethical principles, legal requirements, with appropriate privacy and security, and in a manner that maintains and enhances the reputation of the company. S43. All passwords assigned for the use of Serco information systems will be kept safe.
    http://www.serco.com/Images/Acceptable Use Group Standard_tcm3-45731.pdf
  12. We recognise the importance of employee wellbeing to a happy and productive working environment. Being accountable means being not only responsible for something but also answerable for your actions .
    http://www.serco.com/Images/Employee Wellbeing Group Standard_tcm3-45737.pdf
  13. The recreation areas are rarely used and prisoners either walk around aimlessly or sit in their cells talking to other prisoners.
    http://www.serco.com/Images/HM Inspectorate of Prisons - Report on HMP Kilmarnock (Full Inspection 26 September - 3 October 2011)_tcm3-39989.pdf
  14. Serco and its long-term voluntary and community sector partner Catch22, have launched an innovative pilot scheme in the capital aimed at supporting young offenders aged 16 and 17 years completing community sentences.
    http://www.serco.com/Images/New Community Payback mentoring pilot for young offenders_tcm3-40437.pdf
  15. The ceremony recognised 116 prisoners at Acacia Prison who graduated with certificates or achieved statement of attainment in a range of business courses.
    http://www.serco.com/Images/20131002_Acacia Prison release_tcm3-41952.pdf
  16. The fair values of derivative financial instruments are calculated based on a discounted cash flow analysis using appropriate quoted interest rates for the duration of the instruments as noted below.
  17. The information in these reports which is required to fulfil the requirements of the Business Review is incorporated in this Directors’ Report by reference.
  18. The outcome has been significant month-on-month growth in air traffic, outstripping global and regional growth by some margin.
    http://www.serco.com/Images/Serco AR2011_tcm3-39494.pdf
  19. Gareth took home the prestigious Lifetime Achievement Award, sponsored by Seetec, which recognises an exceptional individual who has dedicated a significant part of their career to the employment related services sector and has made a notable impact on the industry.
    http://www.serco.com/Images/20140605_Gareth Matthews - ERSA winner_tcm3-44623.pdf
  20. This acquisition is in line with Serco’s strategy which is focused on driving organic growth, supplemented by strategic acquisitions of skills and capabilities to enter new markets and sectors where we see strong opportunities to enhance our growth and margins.

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Last Updated: 04 June 2014