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With this market segment approach to growing the business, Serco Americas has recently realigned its organisational structure and adjusted growth investment to support its strategy going forward.
http://www.serco.com/Images/Serco FY2013 SEA 4 March 2014v2_tcm3-44332.pdf
Serco has more than 700 contracts, each managed like a business in its own right.
The challenge is to foster the same responsiveness and sense of ownership at contract level while ensuring effective governance and controls from the centre.
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