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Serco, with a turnover of more than £2.5bn, more than 50,000 employees in 35 countries, brings service to life for its customers and for citizens around the world.

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  1. ensure that the grumbles books on each living unit are accessible to young people without having to be requested from staff (Staying safe - Standard 23) ensure young people routinely have opportunities to wash and iron their own clothes in their residential living units.
    http://www.serco.com/Images/Hassockfield STC Ofsted Report 2011_tcm3-39980.pdf
  2. Members may not use any electronic address provided in either this notice of meeting or any related documents (including the enclosed form of proxy) to communicate with the Company for any purposes other than those expressly stated.
  3. Meeting; or (ii) any circumstance connected with an auditor of the Company ceasing to hold office since the previous meeting at which annual accounts and reports were laid in accordance with section 437 of the Companies Act 2006.
  4. In addition, he has a deep understanding of the UK public sector having served as a non-executive Director of various government departments.
  5. If you have recently sold or transferred all of your shares in Serco Group plc, you should forward this document and the accompanying form of proxy to your bank, stockbroker or other agent through whom the sale or transfer was effected for transmission to the purchaser or transferee.
  6. Each of the resolutions to be put to the meeting will be voted on by poll and not by show of hands.
  7. Printed on Revive 75 Gloss, a recycled paper containing a minimum 75% recovered waste and manufactured at a mill accredited with ISO 14001 environmental management standard.
    http://www.serco.com/Images/CR Report 2008_tcm3-30534.pdf
  8. Serco and its long-term voluntary and community sector partner Catch22, have launched an innovative pilot scheme in the capital aimed at supporting young offenders aged 16 and 17 years completing community sentences.
  9. Staff supervision of wing serveries was good and the temperature of food was taken when it arrived on the wing.
    http://www.serco.com/Images/HM Inspectorate of Prisons - Report on HMP Lowdham Grange (14 - 18 March 2011)_tcm3-39994.pdf
  10. Serco and its long-term voluntary and community sector partner Catch22, have launched an innovative pilot scheme in the capital aimed at supporting young offenders aged 16 and 17 years completing community sentences.
    http://www.serco.com/Images/New Community Payback mentoring pilot for young offenders_tcm3-40437.pdf
  11. The recreation areas are rarely used and prisoners either walk around aimlessly or sit in their cells talking to other prisoners.
    http://www.serco.com/Images/HM Inspectorate of Prisons - Report on HMP Kilmarnock (Full Inspection 26 September - 3 October 2011)_tcm3-39989.pdf
  12. The ceremony recognised 116 prisoners at Acacia Prison who graduated with certificates or achieved statement of attainment in a range of business courses.
    http://www.serco.com/Images/20131002_Acacia Prison release_tcm3-41952.pdf
  13. The fair values of derivative financial instruments are calculated based on a discounted cash flow analysis using appropriate quoted interest rates for the duration of the instruments as noted below.
  14. The outcome has been significant month-on-month growth in air traffic, outstripping global and regional growth by some margin.
    http://www.serco.com/Images/Serco AR2011_tcm3-39494.pdf
  15. This acquisition is in line with Serco’s strategy which is focused on driving organic growth, supplemented by strategic acquisitions of skills and capabilities to enter new markets and sectors where we see strong opportunities to enhance our growth and margins.
  16. Gareth took home the prestigious Lifetime Achievement Award, sponsored by Seetec, which recognises an exceptional individual who has dedicated a significant part of their career to the employment related services sector and has made a notable impact on the industry.
    http://www.serco.com/Images/20140605_Gareth Matthews - ERSA winner_tcm3-44623.pdf
  17. The information in these reports which is required to fulfil the requirements of the Business Review is incorporated in this Directors’ Report by reference.
  18. The table below reconciles the net cash from operating activities in the consolidated cash flow statement to the free cash flow at the beginning of section 3 of the Finance Review.
  19. To anchor these efforts firmly in the day to day reality of our schools, we need excellent communication with and between teachers and school supporting staff.
  20. The impact of the quality of the various schemes’ design an were able to test. However, evidence of significantly improved recycling rates as a consequence of their implementation has led to a shift in focus.
    http://www.serco.com/Images/Serco Eunomia Incentives Full Report_tcm3-44276.pdf

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Last Updated: 04 June 2014