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Online on-demand TV - Part 1
Our consultants explore the popularity of online TV, and, based on extensive fieldwork, examine the primary motivations for watching online TV. We also discuss the factors that may effect popularity of these services in the future, e.g. how PVRs, on demand services on set-top boxes like BT Vision might affect things.
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Online on-demand TV - Part 2
Our consultants focus on the lessons to be learnt from online on demand TV services currently available, from generating awareness to visual design and navigation.
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Guidelines for Touchscreen Device Design
Are touchscreens always good news for users? Our consultants suggest guidelines to ensure touchscreen devices are both usable and useful.
Anna Haywood & Rajinder Reynolds, April 2008.
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Mobile Phone Guidelines
An ever increasing range of mobile phones are appearing on the market, each with their own features, designs and interfaces. Our experience suggests that, despite their many differences, there are some user interface requirements common to all mobile phones.
Lucy Stockbridge & Azia Mughal , 9 July 2007.
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User Challenges in the Connected Home
What are the major user related issues that present a barrier to the development of the connected home?
Lucy Stockbridge & Azia Mughal, September 2006.
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Another usability tool: Marketing
Andrew Swartz discusses how working closely with marketing can improve usability.
Andrew Swartz, Published in Usability News, September 2005.
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Design guidelines for in-car GPS navigation systems
Serco Usability Services carried out independent research to investigate usability issues in the design of in-car GPS navigation systems. These guidelines highlight potential issues.
Gemma Boguslawski and Ben Weedon, May 2005.
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Hand It To The Users
Games developers must get to grips with next gen handhelds, says Ben Weedon, a consultant at Serco Usability Services.
Ben Weedon, April 2005.
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Playing Away: Design Lessons for Handheld Gaming
The hardware being released during 2005 offers a range of new features and possibilities in terms of games design. But is it all good news for the consumer? In an ongoing programme of research Serco Usability Services has examined the latest handheld games machines and produced this set of design guidelines, relevant to all manufacturers and developers in the field.
Owen Daly-Jones, March 2005.
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It's All In Hand: Design Guidelines for Designing Remote Controls
Serco Usability Services has pioneered usability research into digital television services, working with a variety of TV applications, set-top-boxes, and remote controls. One of the immediately apparent issues is that there is no common approach to designing remote controls. In recognition of this, this document highlights some of the lessons we have learnt and presents guidelines that can be used to help design and evaluate remote controls.
Owen Daly-Jones, January 2005.
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